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Bad Bosses - BooksOther Book Categories: Bad Bosses, Bullying, Career Management, Difficult Co-Workers, Email, Internet & Privacy, Employee Rights, Government Agencies & Materials, Harassment & Discrimination, Office Politics & Interpersonal, Problem Employees, Reports & Surveys, Salaries & Compensation, Self Assessment & Management, Workplace Psychology The books in the category "Bad Bosses" are listed below. Any books you purchase after following one of the links from our site helps support us through a small commission paid by Amazon.com, and we encourage review comments to help others decide which books are most appropriate. 
Author's Comment: "How do I know that the techniques outlined in this book really work? Because more than 45,000 participants worldwide have attended my seminar and have given their input. Many took the time to write to me with examples of how they dealt with particularly difficult situations. These contributions are scattered throughout the book. I endorse every technique described here and use them regularly. Not only do I handle difficult situations better, but I've gained control of my reactions to negative situations. So can you!"
Gray Matters : The Workplace Survival Guide 
Reviewer/Reader Feedback: "None of the insights are new: we all know that people resist change, don't walk the talk, don't understand their business, aren't team players, ad infinitum. But most business books are either too dense to read easily or are too trite to be relative. Gray Matters is in between and comes close to a bulls eye. I especially like its part 3: 'the Seven Deadly Workplace Sins.'"
Reviewer/Reader Feedback: "Best Conflict Book Available. This is the best book on dealing with your fears of conflict every written. Dr. Ursiny speaks in a language that is easy to understand and easy to internalize. Rarely has a book make such a strong impact on the way that I live my life. I will recommend it to everyone."
Managing Up : How to Forge an Effective Relationship With Those Above You 
Reviewer/Reader Feeedback: ""Managing Up" amounts to a practical and entertaining survival guide for those who find themselves somewhere on the food chain to the south of the lion kings of the corporate jungle. The author draws on her fifteen years as executive assistant to the legendary Jack Welch, former CEO of GE, to offer valuable insights, advice, and common sense perspective on what it takes to keep the boss happy, maximally productive, and hugely successful. Despite her admiration for Welch, Rosanne Badowski makes a compelling case for the vitally important role played by "support staff" in keeping business enterprises functioning smoothly."
The Verbally Abusive Relationship: How to Recognize it and How to Respond 
Reviewer/Reader Feedback: "This book was extremely well-written and to the point. It was so helpful to see the same behaviors I had observed documented in the book. The author not only describes verbal abuse but explains the typical perspective of both the abuser and the abused. Having an understanding of these perspectives is invaluable and key to understanding the dynamics of the verbally abusive relationship. Thankfully the author was not content to stop these, but went on to describe responses to the abuser that have been tested in real world situations."
Controlling People: How to Recognize, Understand, and Deal With People Who Try to Control You 
Reviewer/Reader Feedback: "This book has an amazing way of unearthing and organizing all those painful feelings you feel if you are being controlled, or "told who or how you are" in a forceful way by another human being. If you have low self-esteem as a result of believing in someone who wants nothing more than to control you, than you need this book to help free yourself from the controller's delusions. Reading Controlling People is more like witnessing, allowing you to experience a huge reality check as you come to realize that you're nowhere near alone, and to trust your own "creative force". The book is genius in its logical explanation of why people become abusers, and, how, if you've been abused, you can find a realistic path toward self-healing."
Fighting Back: Overcoming Bullying in the Workplace 
Reviewer/Reader Feedback: "This is a practical guide to overcoming bullies in the work place. The biggest cause of workplace stress in the UK is generally acknowledged to be bullying. A recent civil service college survey stated that almost every person in the civil service had been bullied at one time. Taking a simple, straightforward approach, this book looks at how to recognize a bully, how to protect yourself, how to gather evidence, and what steps you should take to avoid it happening in the future."
Reviewer/Reader Feedback: "In Games Companies Play, Gerry Griffin and Ciaran Parker reveal how to play, and better still, win in the messy, murky and sometimes downright dirty office games that accompany our working lives. Drawing on the methodology explored in The Power Game and further explored in their much sought-after workshops, Games Companies Play is the answer to surviving those bruising and emotional encounters we all experience in our working world."
You Want Me to Do What?: When, Where, and How to Draw the Line at Work 
Reviewer/Reader Feedback: "DeMars [the author] is practical, practical, practical. She tackles the most confudling dilemmas at work and provides an ethical compass to resolve them. You can always quit, but why not resolve the dilemmas and keep your job, too? I didn't always agree with her, but DeMars got me talking to my coworkers and my boss about what was the best solution-which was exactly DeMars' purpose for writing the book in the first place, I suspect. Yes, sometimes good employees do bad things--so here's what you do when it happens."
Who's Pulling Your Strings?: How to Break the Cycle of Manipulation and Regain Control of Your Life 
Reviewer/Reader Feedback: "Text exposes the most common methods manipulative people use to control others, and reminds us that it takes at least two people to allow such a relationship to function. Includes self-assessment quizzes, action plans, and how-to exercises to empower you to escape the web of others' control. DLC: Manipulative behavior."
Tongue Fu! : How to Deflect, Disarm, & Difuse Any Verbal Conflict 
Reviewer/Reader Feedback: "Dealing with difficult people is a part of everyday life. However, by focusing on real-life responses to verbal challenges instead of theories and platitudes, the author has delivered a convenient handbook for the mental martial art of verbal self-protection. Divided into four sections, the book offers techniques and skills for responding thoughtfully in conflicts, expressing honest feelings and goals, seeking cooperation in difficult situations, and living a life of value during trying times. Each of the 30 chapters offers examples that demonstrate the expected goals and acquired skills in action."
How to Defend Yourself from an Abusive Boss: The Formal Complaint Process 
Reviewer/ReaderFeedback: "Is your boss abusive or just a jerk? Grievance specialist Healey explains how "abused" employees can end mistreatment in the workplace."
The Art of Speed Reading People: How to Size People Up and Speak Their Language 
Reviewer/Reader Feedback: "This book ably explains the Myers-Briggs Type Indicator. With a little practice, you can quickly identify your own personality type and that of anyone you meet. If you are already familiar with the Myers-Briggs model, much of this book will be old news. If you aren't familiar with it, and if you want to learn how to "SpeedRead" people according to this theory, this book will benefit you. The authors go into great detail about the four temperaments and the sixteen personality types within them. We from getAbstract recommend this as a book for purposeful study. However, even if you only read it once, you will learn something about yourself or the people around you.
Bully in Sight: How to Predict, Resist, Challenge and Combat Workplace Bullies 
Reviewer/Reader Feedback: "I read 'Bully in Sight' from cover to cover twice. It provided me with invaluable and indispensable help in coping with stalkers and bullies. I have dedicated the last 5 years to the study of the Narcissistic Personality Disorder (NPD). Most narcissists are bullies. Few have captured the essence of bullying and stalking as Tim [field the Author] has. His work has given hope to many - the trapped and desperate victims of bullying, harassment and stalking."
You Don't Have to Take It!: A Woman's Guide to Confronting Emotional Abuse at Work 
Reviewer/Reader Feedback: "Is it you? Are you really just too sensitive to harsh words on the job? Or is it abuse? The authors share personal experiences and walk you through defining the problem, developing a remedy and placing this type of abuse into the larger social context. The workbook format allows you to objectively view your situation and to take appropriate action. Stop feeling powerless; stop feeling as if there must be something wrong with you."
Reviewer/Reader Feedback: "a guide to dealing with bullies, backstabbers, incompetents, harassers, and other office offenders. Every office has one...and sometimes, more than one. They can make you dread getting up in the morning even if you like your job-and they can interfere with everyone's efficiency and productivity. Dr. Leonard Felder explains how to deal with them, get the respect you deserve, manage relationships, and keep the workday running smoothly."
Reviewer/Reader Feedback: "I've had to deal with several jerks, overbearing bosses, narcissistic-types, etc. in the past 20 years or so, and I have to say I wish I had this book before I met these creeps. I still have to deal with some ..., but they aren't much trouble any more. Jay gives CLEAR instructions on how to deal with these kinds of people, written in easy-to-understand language."
In Sheep's Clothing: Understanding and Dealing With Manipulative People 
Reviewer/Reader Feedback: "This book is an excellent tool for anyone manipulated by a covert aggressive personality... I never knew there was a model for this personality type! This is an excellent book for all to read, should you ever come across a covert manipulative personality that stops at nothing to get what they want, yet somehow makes it look like it's not them. They're not hurting, stressed out or insecure, they're just going to get things the way they want!"
Reviewer/Reader Feedback: "The number-one reason for a firing, report a number of studies, is not incompetence. Rather, it's a murky area that, for lack of a better name, is called "personality differences." Behavioral and management consultant Bramson addresses the issue of correcting behavior before a pink slip arrives. First he outlines the commitment to change and then the steps needed for change, which range from figuring out goals to repairing one's image."
Mobbing: Emotional Abuse in the American Workplace, 2002 Revised Edition 
Excerpt: "Every year, millions of Americans become victims of emotional abuse inflicted at work. They are damaged to such an extent that they can no longer accomplish their tasks. Co-workers, colleagues, superiors and subordinates attack their dignity, integrity and competence, repeatedly, over a number of weeks, months, or years. At the end, they resign--voluntarily or involuntarily--are terminated, or forced into early retirement. This is mobbing--workplace expulsion through emotional abuse. Ironically and sadly, the victims are portrayed as the ones at fault, as the ones who brought about their own downfalls."
The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job 
Reviewer/Reader Feedback: "If I had read this book MUCH sooner (such as when the bullying FIRST started), it would have helped me emotionally. I would have realized MUCH sooner what was happening, and known that I wasn't crazy. I could have fought back sooner, and would have known how, and which strategies to use. I also would have kept detailed records of each bullying incident, and I would have gotten witnesses' statements. In short, if you are even questioning yourself about whether bullying is happening to you, or not, BUY THIS BOOK."
Reviewer/Reader Feedback: "I've seen a lot of books and training programs that purport to teach people to be more effective communicators. Most teach tried-and-true, but old-and-generic, understandings and skills that help people become somewhat more effective. They do not, however, teach people to be really effective in those few important communication challenges that really matter. That is the contribution of Crucial Conversations. In my consulting practice, I've noticed repeatedly that many managers and executives don't take on the tough issues or don't handle them well or, even worse, handle them in a way that creates positive harm in their relationship with others. When I talk to them about their situations, I find that they know they can be better communicators on tough issues; they just don't know how! That's where Crucial Conversations adds real value."
How to Work With Just About Anyone: A 3-Step Solution for Getting Difficult People to Change 
Reviewer/Reader Feedback: "Lucy Gill presents a new approach to dealing with problem people at work that is simple, fresh and extremely useful. The bottom line? Stop using the same old methods that don't work for you. If you want to see new results, you've got to employ some of the new tricks put forth here. This book will help you, whether you are stumped on dealing with a boss or employee. If you have ever felt frustrated by a bully, nerd, lightweight, arrogant or some other problem-causing co-worker, then here is your book."
Toxic Coworkers: How to Deal with Dysfunctional People on the Job 
Reviewer/Reader Feedback: "This book examines personality disorders in the context of the workplace. It explains why that jerk in accounting is a jerk. It also tells you what to do when confronting these type of people. It's a interesting, well written book, for anyone with problems with people at work or anyone interested in personality disorders."
How to Survive and Get Ahead When Your Boss is A Tyrant, Control Freak, or Just Plain Nuts! 
Reviewer/Reader Feedback: "Whether master manipulator or serious psycho, a bad boss can make life miserable for everyone. Most workers simply can't walk away from a sticky supervisory situation, however; they need to learn instead how to cope as well as thrive. Career expert and syndicated columnist Bob Weinstein proposes ways to do just that. The result is an upbeat handbook filled with solid suggestions for getting along with any boss from hell."
Reviewer/Reader Feedback: "Adams, creator of the popular comic strip Dilbert, continues the satirical look at office life that he began with The Dilbert Principle (1996). Being a weasel encompasses everything that we hate about our coworkers as well as all the sneaky, time-wasting activities that we ourselves engage in just to avoid doing actual work. Here's his take on getting ahead by sucking up to the boss: "The great thing about being a sycophant is there's no deception going on. You know you're a weasel, your boss knows you're a weasel, and your coworkers know you're a weasel. Yet the method still works like a charm." The book is filled with lots of to-the-point Dilbert strips with appearances from all the regular characters, and (supposed) actual e-mails from readers about the absurd things that go on in the workplace. This book is best left on your desk to read in snippets for comic relief from the inane culture of office life."
Managing Up: 59 Ways to Build a Career-Advancing Relationship with Your Boss 
Reviewer/Reader Feedback: "If your notions of how to get along with your boss stopped at the admiring-the-family-photos-on-the-credenza stage, here's how to move it along. Michael Dobson and Deborah Singer Dobson advance kissing-up to a new, practical level, as they straightforwardly explain their boss-wrangling concepts. You can read the brief chapters in bite-size chunks and each one ends with a worksheet. While these concepts about understanding your boss and playing to the boss's priorities are not particularly innovative, they are useful and accessible... Reading this book won't change your boss's personality - but it might blunt his pitchfork. We ... recommend it to staffers who want to get ahead by getting along with the boss, the gatekeeper to the top."
Reviewer/Reader Feedback: "In a market flooded with advice on interpersonal relationships and the conflicts inherent in relationships, Crowe's book is refreshing in its common-sense approach...In a market flooded with advice on interpersonal relationships and the conflicts inherent in relationships, Crowe's book is refreshing in its common-sense approach."
Reviewer/Reader Feedback: "Designed as an at-a-glance reference tool, this 10-part guide describes 10 kinds of culprits, from tyrants, bullies, and sadists to the pushy and presumptuous to connivers and camouflagers. Each type is first defined, allowing for a peek inside the heads of both victim and victimizer and offering a helpful strategy for facilitating tactful dialogues that serves as excellent advice for diffusing workplace tensions and hostilities. You may recognize these types as thorns in your side or--worse--real threats to your sense of well-being and work performance. This reference book packs a wallop, not only restoring your self-esteem but allowing you to create better relationships with the people at work who make your life miserable."
Neanderthals at Work: How People and Politics Can Drive You Crazy...and What You Can Do About Them 
Reviewer/Reader Feedback: "I bought my first copy thinking that all those people causing me stress at work were "Neanderthals" As I read, I learned that all work centers have- and need each of three basic types, and to the other types in the office, I am their "Neanderthal" Very empowering, give a copy to you you boss, and to your favorite and least favorite co-worker. I'm replacing my own copy, as it never gets returned when borrowed, only passed off to others. Good Reading, fast, to the point
Throwing the Elephant: Zen and the Art of Managing Up 
Reviewer/Reader Feedback: "The elephant referred to in this title of this witty and joyfully manipulative little book is your boss, the powerful but lumbering and self-involved authority figure that Fortune columnist Stanley Bing believes is comfortably ensconced in your company's corner office. Bing begins his manual on the care and feeding of these "business elephants" with the admonition that people don't get to choose their bosses; like the weather or gravity, bosses exist as laws of nature that exceed the control of the mere mortal mosquitoes that hover about them. "Throwing the Elephant" is likely to become the kind of book that people start reading because it makes them laugh and end up giving to their friends because there's so much to learn from it."
Reviewer/Reader Feedback: "Bosses and their employees regularly joust as if engaged in a real-life chess match, but supervisors usually hold the edge because they are generally more familiar with the psychological arts of manipulation and intimidation. Journalist Russell Wild's Games Bosses Play is an attempt to level the game board by providing workers with the ammunition to successfully fight back. Lighthearted in approach but deadly serious in intent, it parlays interviews with more than 100 experts--from employees to executives to third-party observers--into a revelation of the top 36 exploitative techniques utilized by bosses worldwide and the measures that can be used to counter them."
How to Manage Your Boss: Developing the Perfect Working Relationship 
Reviewer/Reader Feedback: "We've all got one; even the best ones aren't always easy to get on with; the worst ones can make life hell. Bosses. It's time to manage them back.How to Manage your Boss is the user's guide to getting the best from your manager. Understand what matters to them and how they like to function, and you can start to build a relationship that is as beneficial as it is rewarding. Developing a good relationship with your boss is vital for a low-stress, high-reward working life and you are in control. This is the book to help you get more from your most significant working relationship - from understanding your manager's manager (or boss?)(and what pressure is being exerted from above) to tackling subjects in the most appropriate way for your manager's personality, and dealing with problem manager characteristics."
Reviewer/Reader Feedback: "Roy Lubit's new book is an exciting breakthrough for anyone who has ever had a boss! It's hard to remember that bosses are only people. This book helps you understand what makes them tick, their different styles, how you can manage them effectively from below, and how to get everyone working on the same team. Lubit's secret ingredient is his incisive knowledge of how people and organizations work. A must read!"
How to Deal with Emotionally Explosive People 
Reviewer/Reader Feedback: "This manual is designed for anyone who lives with, works with, or deals with emotionally explosive people. The personalities described as "Walking Time Bombs" react to stress with emotional explosions into anger, sadness or fear. Albert J. Bernstein examines how to cope with these people, offering strategies for dealing with all types of emotional outbursts and over-reactions. He distinguishes between "hot anger", which involves anger that explodes into any form of violence, including everything from verbal outbursts to bodily harm, and "cold anger", which involves explosions into withdrawal, rejection and disapproval. The volume also discusses how to predict violence, and where and when to get help."
Thank You for Being Such a Pain: Spiritual Guidance for Dealing With Difficult People 
Reviwer/Reader Feedback: "In a clear, conversational tone, Rosen covers seemingly every possible reason, response, interpretation and lesson that can be attached to unpleasant relationships. They can serve as mirrors, wake-up calls or chances to stand up for ourselves or to become more forgiving. They can help us develop 'latent qualities,' rectify the past or prepare for the future. With quotes, summaries and exercises throughout this thoughtful book, Rosen thoroughly explores new ways to view personal conflicts and to use them for healing."
Reviewer/Reader: "She discusses various types of behavior: hostile-aggressive, procrastinating, negative-complaining, and arrogant. An "Action Outline" is provided to solve problems effectively, and a separate chapter treats communication differences between men and women employees. The approach used throughout is how to get along, not get even. Filled with examples of various types of personalities in numerous situations, this book proves valuable to both the employee and the manager."
Jerks at Work: How to Deal With People Problems and Problem People 
Reviwer/Reader Feedback: "Finally, a book that honestly identifies and analyzes that prolific workplace species - the jerk. Organized by situation and topic, Jerks at Work presents the answers to at least 200 jerk-related questions from real-life readers that were originally published in author Ken Lloyd's syndicated On the Job column. The book is psychologically sound, excruciatingly direct, extremely funny and, above all, actually helpful. Lloyd does a splendid job of covering all the bases and every kind of jerk, from the boardroom to the mailroom."
Surviving in the Jungle of Office Politics 
Reviewer/Reader Feedback: "This is the first book spoken from an employees point of view. I was tired of hearing it from a PHD, who may understand human personality, but has never worked in an office for others, and Jill's book tells it like it is. From winning an argument, to taking a stand for what you believe in, Jill's book really drives it home. I really enjoyed it and have recommended it to many of my friends trying to make it in this world with some dignity."
Reviewer/Reader Feedback: "I bought this book after finding out that working hard, and STAYING OUT of office politics was getting me NOWHERE, AND HURTING MY CAREER. Especially since I work in an organization where it seems that office politics is all that many employees are thinking about! The book discusses the ineveitability of office politics, and gives you an extensive test to find out how "political" you are yourself...Once you have examined your own potential at office politics, the book tells you every possible strategy to get on your boss's good side."
Crazy Bosses: Spotting Them, Serving Them, Surviving Them 
Reviewer/Reader Feedback: "Bing describes the various kinds of crazy bosses: the boss with the five brains, the bully, the paranoid boss, the narcissist, the "bureaucrazy," and the disaster hunter... Bing ends each chapter with concrete strategies to cope with each type of crazy boss."
The Gentle Art of Verbal Self-Defense 
Reviewer/Reader Feedback: "Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet non-threatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication."
Managing Upward: Strategies for Succeeding With Your Boss 
Reviewer/Reader Feedback: "Starting from very basic skills of setting goals (personal and company), and effective communication it moves into more advanced skills such as reading your boss, your boss's work style, and "the Care and Feeding of a Boss." I particularly liked these more advanced chapters giving tools to review and recognize your boss's working method, evaluate and categorize behaviors he uses, and you use in response, and approaches to use that will mesh the two working styles into a team. Learning what bosses want, (and what they don't want) was also very helpful and gave me several items to implement in my own job: communicating about completed assignments, praising my boss to encourage specific behaviors, and how to improve in needed areas. I am grateful that I do not need the chapter covering dreadful bosses, but it was very enlightening and a very good review of choices that can be made in those circumstances."
Power Freaks: Dealing With Them in the Workplace or Anyplace 
Reviewer/Reader Feedback: "So many offices have a boss who seems to find pleasure in humiliating workers or a manipulating employee who sabotages coworkers behind their backs. These kinds of people come in many disguises. This book is an analysis of why people act this way, how to recognize them and how to develop a strategy for getting along with them.:
How to Work for an Idiot: Survive & Thrive-- Without Killing Your Boss 
Reviewer/Reader Feedback: "After decades of writing and consulting, Dr. John finally realized that the vast majority of people he kept trying to "energize," "motivate," and "enlighten" were, well, idiots. Also he was an idiot for trying to change them. Instead, he has decided to enlighten you, who actually have to continue working for difficult and demanding bosses. You cannot change them. You cannot challenge them. Yet, you can survive them, even thrive under them, if you learn how to deal with them using this book. It offers hope for the spirit and strategy for the mind to help you deal with your work place situation."
When Smart People Work For Dumb Bosses 
Reviewer/Reader Feedback: "In When Smart People Work for Dumb Bosses, William and Kathleen Lundin bring corporate stupidity out of the closet. Through an extensive collection of personal and refreshingly candid interviews with employees at every level, the authors expose a broad range of inflexible, short-sighted, insensitive, and otherwide "dumb" behaviors on the part of management and survey the damage they can have on the people and the organizations they work for, as well as offer solutions for employees to cope. Using the popular co-dependence model to demonstrate why management stupidity is often condoned and even supported, the Lundins provide valuable therapeutic/psychological strategies and suggestions for understanding and dealing with each type of problem in a way that won't cost readers their self-respect, or their job. Milton Moscowitz, co-author of The 100 Best Companies to Work for in America calls it "an inspirational book."
169 Ways to Score Points With Your Boss 
Reviewer/Reader Feedback: "Mr. Schonberg has explained in very clear, numbered statements, what you can do with just a bit of effort to put yourself in a positive light with your boss. Some of the points may seem to only apply to the executive but most can easily be put into use at any job level... All easy to do and all simply explained. After all, the sooner you read the book the sooner you can score points with your boss."
Problem Bosses: Who They Are and How to Deal With Them 
Reviewer/Reader Feedback: "Grothe and Wylie's program does not simply tell the reader what to do, it carefully examines the world of the problem boss, where he comes from, how he got the way he is and why he gets away with it. Then, through a series of exercises, it prods the reader into reaching his own conclusions about his employer/employee relationship."
Work Abuse: How to Recognize and Survive It 
Reviewer/Reader Feedback: "Work abuse is the dehumanizing of people through patterned ways of interacting at work. This includes systematic denial that the abuse is happening, as most abusive managers consider such poisonous treatment to be 'the way the world works.' Work abuse can affect a whole organization, or it can be focused on one individual scapegoat. What's worse, our society as a whole tends to reinforce this attitude, placing the blame on the traumatized victim. When the abuse cannot be redressed at work, it often reappears at home as addiction or family violence. Intended for individual workers and their families, therapists who help them, and managers and union leaders responsible for work systems, this book explains how and why work abuse happens and offers a practical plan for healing, including in-depth case studies, exercises, and worksheets to guide the reader."
Brutal Bosses and Their Prey: How to Identify and Overcome Abuse in the Workplace 
Reviewer/Reader Feedback: "The whole idea of taking back control of your professional life is explored in this short (149 pages) book. It has anecdotal feel to it and a list of types of abusive personalities as well as a questionnaire. Reads fast. Check out the extensive Bibliography. Can see how this type of book could be helpful to some of our clients in trying to identify their sense of betrayal after a poor match in their careers."
Dinosaur Brains: Dealing With All Those Impossible People at Work 
Reviewer/Reader Feedback: "This book deals with irrational thinking and unconscious motivation at the office--"because people at work aren't always the rational creatures that other management books talk about." The authors cover basic personnel management theory and argue that people's irrational and emotional acts are based on primitive fight, flight, and fright responses--all part of the "dinosaur brain." They identify situations when such behavior is taking place and offer suggestions for what to do when coworkers behave in this manner. Although the basic information may be available in other sources, it is presented clearly and with the right amount of humor in this book." |
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