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    Key Books


    The Art of Speed Reading People: How to Size People Up and Speak Their Language


    Tongue Fu! : How to Deflect, Disarm, & Difuse Any Verbal Conflict


    Working With Difficult People

    Harassment, Bullying and Violence at Work: A Practical Guide to Combating Employee Abuse in the Workplace

    Reviewer/Reader Feedback: "This volume takes an in-depth look at a variety of forms of harassment which occur in the workplace. It explores the impact of harassment on the organization and the individuals concerned. It suggests reasons why people harass, and shows how to create an environment where harassment and bullying cannot thrive. Using case histories and examples, the book covers a wide range of key issues, including: forms of harrassment; the victim's perspective; organizational culture; the cost/tribunals; and prevention and education."



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