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Rude Awakenings : Overcoming the Civility Crisis in the Workplace

"As a retired operations VP for a firm dealing exclusively with Fortune 500 companies, I was amazed at the insights Gonthier has into the lack of civility so common in today's workplace and into the causes of that lack of civility. And as a consumer and a customer, I was impressed by the breadth of her understanding of the stress and rudeness we all face in today's world and the straightforwardness of her approach to addressing and reducing those problems. While she does have a thorough and extremely helpful chapter on specific breaches of etiquette, this is really not a book on business etiquette. It is about how profitable it would be for all of us if we all treated each other with basic respect."

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