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    Key Books


    Since Strangling Isn't an Option...: Dealing With Difficult People-Common Problems and Uncommon Solutions


    In Sheep's Clothing: Understanding and Dealing With Manipulative People


    Work It Out: Clues for Solving People Problems at Work

    People Styles at Work: Making Bad Relationships Good and Good Relationships Better

    Reviewer/Reader Feedback: "One the best book and method on the subject I have read so far, and I have read quite a few. There are 4 main Communication Styles, and the best thing is that only observable behaviors are used to categorize people in one style or another. No messing around with people's phsyche, and finally a very simple method to effectively relate to other people in the workplace."



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