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Problem People at Work

Reviewer/Reader: "She discusses various types of behavior: hostile-aggressive, procrastinating, negative-complaining, and arrogant. An "Action Outline" is provided to solve problems effectively, and a separate chapter treats communication differences between men and women employees. The approach used throughout is how to get along, not get even. Filled with examples of various types of personalities in numerous situations, this book proves valuable to both the employee and the manager."

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