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The Gentle Art of Verbal Self-Defense

Reviewer/Reader Feedback: "Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet non-threatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication."

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User: qomasx
Date: 11/16/2005 3:51:00 PM

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