"For a variety of reasons, technical communicators are often seen as "difficult" or "problem" employees--this means that co-workers tend to complain about us and insist that our managers correct our behavior. Unfortunately, we often work in high-stress environments that make it difficult for us to work calmly and difficult for colleagues to work with us peacefully. Many communicators complain that developers and other subject matter experts (SMEs) don't bother to understand what we do and thus, don't respect our work. As a result, they often consider meeting their own deadlines far more important than helping us do our work, and when we must ask them to provide the information we need to complete our documentation or to review draft documents, we don't get what we need."
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Read: raycomm.com
"I'm a manager in a large chain of stores and until two months ago supervised the ultimate backstabber. Initially she befriended each co-worker and acted like the model employee with me. Then, she turned on us one by one. With her co-workers, she violated their confidentiality, spread lies and did her best to turn one employee against another. With me, she was totally sweet to my face when things went her way but told everyone what an ogre I was when she didn't get every thing she wanted."
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Read: adn.com
"One of your longtime employees is acting a little “strange.” Usually very punctual, over the past few weeks, he has been late for work several times. When his co-workers approach him, he tells them to go away. And his relationship with his supervisor is strained, due to his “defensive” attitude and the fact that the quality of his work has started to slip. Has this person become what is often referred to as a “problem” employee? Or is he just having a “rough few weeks”—for personal or other reasons—and can you ignore the situation, hoping that he will return to normal soon?"
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Read: dealerandapplicator.com
"20% of your employees will cause 80% of the problems
I don't know the source of the 80/20 rule, but it certainly applies here. Most of your employees will embrace the Making The EXCEPTIONAL Normal system, but there will be a few who offer some interesting challenges. These employees fall into one of three categories: the overly optimistic, the excessively cautious or the consistently poor performers. What challenges do these employees offer? How do you deal with them?"
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Read: missouribusiness.net
