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    Key Books


    How to Defend Yourself from an Abusive Boss: The Formal Complaint Process


    Your Rights in the Workplace, Sixth Edition


    Your Rights at the Work Place: The Things Your Boss Won't Tell You

    Difficult Co-Workers

    Insights into dealing with difficult co-workers. (Resource suggestions encouraged.) Books related to "Difficult Co-Workers" are set out on  their own page.


    Spot the office psycho

    "Psycopaths aren't always so easy to spot as a Norman Bates or Hannibal Lecter. They come in all shapes and sizes, say psychologists - and there are far more out there than we think."

    Email Link  |  Vault  |  Comments  |  Read: thisislondon.co.uk


    Dealing with drainers

    "Morrie Shechtman, author of "Fifth Wave Leadership, The Internal Frontier," calls anyone who sucks energy from you and impedes your work a drainer. He suggests a few ways to deal with these folks while maintaining your self-respect and credibility:"

    Email Link  |  Vault  |  Comments  |  Read: computerworld.com.au


    Surviving the office lunatic

    Good overview of four psycho types at work.

    Email Link  |  Vault  |  Comments  |  Read: news.com.au


    What Goes Around Comes Around When It Comes to Annoying Co-Workers

    "They are universal in the workplace -- irritating co-workers. There's the guy with the honking laugh. The woman who slurps her coffee. Colleagues who gossip for hours, who jangle loose change incessantly, who eat smelly food, who irritate, frustrate and exasperate."

    Email Link  |  Vault  |  Comments  |  Read: newhousenews.com


    How to cope with the insecurities of a co-worker

    "Do you have any thoughts on how I might deal with this person before I am forced to find a new position?"

    Email Link  |  Vault  |  Comments  |  Read: bostonworks.boston.com


    How to Handle Colleague-Related Stress

    "See if you can recognize these coworker types, and read suggestions for managing coworker stress."

    Email Link  |  Vault  |  Comments  |  Read: stress.about.com


    Overcoming Conflict

    "Conflict Resolution Means Confronting the Problem and Considering Compromise."

    Email Link  |  Vault  |  Comments  |  Read: abcnews.go.com


    Most Workplace Bullying is Worker to Worker

    "One in four companies has experienced workplace bullying in the past year, and most incidents of bullying appear to be done by employees against one another, according to research from the National Institute for Occupational Safety and Health (NIOSH)"

    Email Link  |  Vault  |  Comments  |  Read: hr.blr.com


    Coping With A Difficult Co-Worker

    "Learning to cope with difficult co-workers is essential to doing well on the job. Almost all jobs involve dealing with a few people who are unpleasant -- or even hostile -- so learning to deal smoothly with them can benefit your work life as well as other aspects of your life."

    Email Link  |  Vault  |  Comments  |  Read: hrcomply.com


    Nasty People

    "I hate working with jerks. Managers who belittle and oppress one victim after another shouldn't be hired. And if people turn mean on the job, and won't change, they ought to be fired. Just about everyone I've ever met agrees with this sentiment, at least in theory."

    Email Link  |  Vault  |  Comments  |  Read: cioinsight.com


    Difficult Coworker

    An expert's answer to an great question regarding how to deal with an employee who is a manipulative bully.

    Email Link  |  Vault  |  Comments  |  Read: experts.about.com


    Can You Recognize a Toxic Coworker?

    "Most people who punch a time clock have at least one horror story about a coworker or supervisor.... But if you have a coworker who can't empathize with others, abuses power and ignores boundaries, creates constant turmoil, is rigid and inflexible, and appears to have a hidden agenda, you may be dealing with someone who has a personality disorder. Can you spot the warning signs?"

    Email Link  |  Vault  |  Comments  |  Read: myhealth.atriumhealthplan.com


    Transference Can Lead To A Toxic Workplace

    "So why do some workers seem to create a toxic work environment by being disruptive, gossiping about others and conspiring against their colleagues? A common culprit is a phenomenon psychologists refer to as 'transference.'"

    Email Link  |  Vault  |  Comments  |  Read: thestar.com


    Take The High Road When Dealing With Difficult Co-workers

    "If your 40-hour work week seems more like 400 hours, here are some tips to help you deal with a difficult co-worker:"

    Email Link  |  Vault  |  Comments  |  Read: bizjournals.com


    Dealing With Difficult Coworkers

    "Whether meddling but well-intentioned or blatantly confrontational, coworkers are cited by many people as the number one stress-inducing factor on the job. In contrast to your private life, you rarely can choose the people with whom you spend the majority of each working day. Across professional and workplace boundaries, difficult coworkers tend to fall into one of several categories. See if you can recognize these coworker types, and read suggestions for managing coworker stress."

    Email Link  |  Vault  |  Comments  |  Read: stress.about.com


    Handling Difficult Coworkers

    "Like any social situation, a professional environment is bound to have its good and bad apples. There is no rule that says that once you find a job, you will enjoy working with each of your coworkers. In fact, you are bound to run into a colleague who irritates or even offends you. In these situations, it often becomes your responsibility to maintain a professional attitude. Here are some common types of "nightmare coworkers" and tips on how to keep your reputation intact, no matter what."

    Email Link  |  Vault  |  Comments  |  Read: tangledwire.com


    How To Deal With Annoying Co-Workers

    "So if someone is making your life miserable, it's best to come up with a strategy for dealing with the office dragon, rather than getting burned or suffering in silence... Here are five tips for people who work with a jerk:"

    Email Link  |  Vault  |  Comments  |  Read: montgomeryadvertiser.com


    How To Handle Vile Co-Workers

    "Getting along on the job is crucial to getting ahead. But that's often easier said than done. How can you survive the vulgarities of the workplace - the malcontents, incompetents and just plain unpleasant personalities - and work in harmony with someone you can't stand?"

    Email Link  |  Vault  |  Comments  |  Read: sunherald.com


    Dealing With Difficult Co-Workers

    "We've all been there before: having a co-worker who's tough to tolerate. Either intentionally or not, they drive you crazy. So what do you do?"

    Email Link  |  Vault  |  Comments  |  Read: abclocal.go.com


    Working it Out: Handling Conflicts With Co-Workers

    "I've been battling with a co-worker for a long time. I'd like to end the conflict once and for all. Can you tell me how?"

    Email Link  |  Vault  |  Comments  |  Read: abclocal.go.com


    Dealing Effectively With Conflict At Work

    "I had been waiting for the moment to arrive. It always does during off-site meetings for business teams. Sure enough, midway through the first day, one of the executives got red in the face and spoke louder to tell the group how upset he was about the business plan being discussed."

    Email Link  |  Vault  |  Comments  |  Read: mercurynews.com


    Dealing With Difficult People

    "Nearly every organization has its share of difficult people. In many cases, you can ignore them. But ignoring is impossible when they are your co-workers or managers. Though you can t change a difficult colleague s personality, you can control your own reaction to that person. By keeping your temper in check, refusing to act like a victim and building alliances, you ll become a more effective leader, effective manager and will be more self-confident when you see how effective you can be."

    Email Link  |  Vault  |  Comments  |  Read: ianr.unl.edu


    Coping With 'Toxic Co-Workers'

    "There are a lot of sick people out there, say New Jersey psychologists Neil J. Lavender and Alan A. Cavaiola...'We believe, as do a lot of other people, that they're kind of like a hidden cancer in businesses,' says Dr. Lavender, a clinical psychologist and professor of psychology at Ocean County College in Toms River, N.J. He and Dr. Cavaiola have written a new book, Toxic Coworkers: How to Deal with Dysfunctional People on the Job." This Book is available from the Books area of the site.

    Email Link  |  Vault  |  Comments  |  Read: enquirer.com


    Online Screening For Personality Disorders

    "Want to find out if you have a personality disorder (or make an educated guess about a co-worker)?"

    Email Link  |  Vault  |  Comments  |  Read: med.nyu.edu


    Cast Of Toxic Characters

    "These are the people you should worry about when you see them around the office water cooler:"

    Email Link  |  Vault  |  Comments  |  Read: enquirer.com


    How To Deal With Difficult People At Work

    Ten useful tips worth considering.

    Email Link  |  Vault  |  Comments  |  Read: tempnet.com


    20 Ways To Deal With Difficult People

    "Here are 20 solutions to deal with whiners, screamers and other workplace miscreants."

    Email Link  |  Vault  |  Comments  |  Read: ivillage.com


    6 Fair-Fighting Steps To Keep Workplace Debate Under Control

    "As a guy who argued badly at work, I have developed six steps to improve workplace debate."

    Email Link  |  Vault  |  Comments  |  Read: azcentral.com


    Surviving (And Thriving) With Difficult Co-Workers

    "Of all the people you work with, who would you least like to be stranded alone with on a desert island? While your worst nightmare is an unlikely scenario, problem people are permanent workplace fixtures, leaving you nowhere to run. Learning some emotional survival skills can help ease the pain of close encounters you can't avoid."

    Email Link  |  Vault  |  Comments  |  Read: bfmag.com


    Dealing With Difficult Co-Workers

    "Bullies, gossips, slackers, the office spy and those who take credit for another person's work are just some of the "difficult" co-workers that inhabit the workplace."

    Email Link  |  Vault  |  Comments  |  Read: careerone.com.au


    The Impossible Colleague

    "For the past few years I have had to work fairly extensively with a colleague who is just impossible. He is arrogant, stubborn, sometimes abusive, and acts like he is right about almost everything. At first I tried to ignore it, but it just gotten worse. It's so bad, I feel like every night when I go home, all I think about is how miserable this person is. It is also affecting people around us, since we all spend so much time talking about this person. How do I deal with this situation? "

    Email Link  |  Vault  |  Comments  |  Read: work911.com


    Rude, Overbearing Co-workers Can Become Occupational Hazards

    "Experts say mounting layoffs, a slowing economy and the anonymity of high-tech communication are fueling the rising tide of antisocial behavior. Vulnerable groups include women, workers with less powerful positions, ethnic minorities, and single and young workers."

    Email Link  |  Vault  |  Comments  |  Read: sanjose.bizjournals.com


    Dealing With Difficult Co-Workers

    "Learn the secrets of dealing with co-workers that are driving you insane. Find out how to manage the battle without feeling too frazzled."

    Email Link  |  Vault  |  Comments  |  Read: ph.jobstreet.com


    Can You Handle Difficult Co-Workers?

    "Many of the problems at work aren't the big management issues with projects, they're the annoying little issues in the day-to-day dealings with co-workers. Handle them right, and your workday goes smoother. Handle them wrong and suddenly you're mired in a mess. Find out how you handle the Co-Worker Crisis in this quick quiz."

    Email Link  |  Vault  |  Comments  |  Read: quiz.ivillage.com


    Resolving Coworker Conflicts

    "Tips for resolving coworker conflicts, some signs of tension in the workplace, and an approach to resolving the problem in a friendly confrontation."

    Email Link  |  Vault  |  Comments  |  Read: de.essortment.com


    Co-Workers and Problems

    "Problems with coworkers arise sometimes. Here are some simple and unheard of tricks that can help."

    Email Link  |  Vault  |  Comments  |  Read: tn.essortment.com


    Dealing With Difficult People

    "Dealing with difficult people 1)do not be irritated and distracted at work 2)find some private, quiet space and make it clear you can't be disturbed 3)focussing intently on your work will help to disapate the problem."

    Email Link  |  Vault  |  Comments  |  Read: nyny.essortment.com


    Dealing With Difficult Co-Workers: When Personalities Conflict

    "Exploring the seven types of personalities and suggestions for coping with them should help you recognize potential conflicts and workable solutions to these conflicts."

    Email Link  |  Vault  |  Comments  |  Read: nursingnetwork.com


    How to Handle Colleague-Related Stress

    "Across professional and workplace boundaries, difficult coworkers tend to fall into one of several categories. See if you can recognize these coworker types, and read suggestions for managing coworker stress."

    Email Link  |  Vault  |  Comments  |  Read: stress.about.com


    Workplace Is Not The Place To Spill Details Of Your Private Life

    "It is a good idea to get along with your co-workers and establish good relationships. But when it comes to sharing details about our personal lives, some particulars are better left out."

    Email Link  |  Vault  |  Comments  |  Read: cleveland.com


    Don't Let Them Bug You

    "There is always one person at work who seems born to annoy. And if they are making your life a misery take action, analyse the problem and then DO something."

    Email Link  |  Vault  |  Comments  |  Read: guardian.co.uk


    Assertiveness Tip Sheet

    "What is assertiveness? What is the difference between being assertive and being aggressive? Will people think that I'm being pushy? These are common questions and concerns. Here are some pointers to help clarify what assertiveness is really all about."

    Email Link  |  Vault  |  Comments  |  Read: tufts.edu


    How Do You Deal With A Backstabbing Peer?

    "I work with a guy who is a real killer. He’ll smile at you one moment and stab you in the back the next. I have no choice about working with him. What can I do?"

    Email Link  |  Vault  |  Comments  |  Read: workopolis.com


    How Do You Deal With Difficult People At Work?

    "These days everyone is difficult -- the people I work with, customers, everybody. They are wearing me out. Is there a secret for dealing with difficult people?"

    Email Link  |  Vault  |  Comments  |  Read: workopolis.com


    How to Resolve Conflicts Without Offending Anyone

    "We are going to examine three main areas where conflicts occur: in interpersonal one-on-one relationships; in meetings; and in negotiations. Although there are similarities between all of these areas, each one takes a slightly different slant depending on the setting."

    Email Link  |  Vault  |  Comments  |  Read: onlinewbc.gov


    Listening Skills Quiz

    Take this on-line free Quiz to find out how well you listen.

    Email Link  |  Vault  |  Comments  |  Read: careerjournal.com


    Politicking, Office Style

    "Question: The politics where I work are driving me crazy. I got off on the wrong foot with a few people and now I can’t get anything done. Is there anything that can be done to get back in the good graces of corporate politics?"

    Email Link  |  Vault  |  Comments  |  Read: abcnews.go.com


    Political Animals Come In Many Stripes

    "Have you ever wondered if you were the only one who could see the stripes of these political animals? Do you secretly wish that they would be discovered for the phonies they really are? Let's poke some fun at the political animals we all love to hate."

    Email Link  |  Vault  |  Comments  |  Read: business.com


    Irritations At Work

    "Here are some examples of the most irritating political things people do."

    Email Link  |  Vault  |  Comments  |  Read: battlecreekonline.com


    Too Much Information

    "There are several reasons for not sharing personal information with your co-workers."

    Email Link  |  Vault  |  Comments  |  Read: careerplanning.about.com


    Overcoming A Poor Working Relationship

    "Open communication is critical to your career development. But if you're barely speaking to a coworker, what can you do? Three key things can help."

    Email Link  |  Vault  |  Comments  |  Read: wlb.monster.com


    Fighting The Enemy Within

    "Recessionary times can be murder on office politics— especially when devious practices and backstabbing are rampant. Resuscitate teamwork and find solutions with this Harvard Management Update article."

    Email Link  |  Vault  |  Comments  |  Read: hbswk.hbs.edu


    Overcoming A Poor Working Relationship

    "If you need to negotiate with someone, whether that person is your manager, your teammate or your direct report, how can you do it when you know that you do not trust that person, do not feel respected or the person feels you do not listen to him or her?"

    Email Link  |  Vault  |  Comments  |  Read: wlb.monster.com


    Dealing With Co-worker Conflicts

    "If your job requires you to work in teams, you're eventually going to face conflict with co-workers. There's nothing wrong with the difference of opinion - good businesses thrive when creative employees come up with unique ideas. But sometimes problems occur when people don't communicate effectively, or are unwilling to compromise."

    Email Link  |  Vault  |  Comments  |  Read: vault.com


    How To Be Assertive Without Being Aggressive

    "Learn how to handle authority with grace: be strong, be fair and be respected."

    Email Link  |  Vault  |  Comments  |  Read: ivillage.co.uk


    Burying The Hatchet

    "How do I bury the hatchet without looking like a total wimp?"

    Email Link  |  Vault  |  Comments  |  Read: ivillage.co.uk


    Dealing With Co-worker Betrayal

    "I’ve worked closely with a guy for 10 years. Recently I discovered he screwed me by telling our boss about a confidential conversation we had. I really want to tell him off but I’m afraid that might be stupid."

    Email Link  |  Vault  |  Comments  |  Read: abcnews.go.com


    Saying "No" With Tact And Skill

    "Saying 'no' may conflict with your genuine desire to help and be seen as a team player. You may worry that a refusal will make you sound unfriendly; however, saying "no" is one of the things you must do to honor your prior commitments and manage your time well."

    Email Link  |  Vault  |  Comments  |  Read: www2.vhihealthe.com



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