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BooksKey books on solving problems with difficult people at work organized by common work worry and resources. Work Worries and Resources Books:
Please note: Any books you purchase after following one of the links from our site helps support us through a small commission paid by Amazon.com. Popular BooksAsserting Yourself: A Practical Guide for Positive Change 
Reviewer/Reader Feedback: "Over 140,000 readers have raised their self-esteem with Asserting Yourself. New examples of the Bowers' celebrated DESC scripts, showing readers how to state their needs without crumpling before negative replies, make this popular assertiveness handbook more useful than ever. Other additions include assessment worksheets and improved stress-reducing skills."
Reviewer/Reader Feedback: "Designed as an at-a-glance reference tool, this 10-part guide describes 10 kinds of culprits, from tyrants, bullies, and sadists to the pushy and presumptuous to connivers and camouflagers. Each type is first defined, allowing for a peek inside the heads of both victim and victimizer and offering a helpful strategy for facilitating tactful dialogues that serves as excellent advice for diffusing workplace tensions and hostilities. You may recognize these types as thorns in your side or--worse--real threats to your sense of well-being and work performance. This reference book packs a wallop, not only restoring your self-esteem but allowing you to create better relationships with the people at work who make your life miserable."
Dinosaur Brains: Dealing With All Those Impossible People at Work 
Reviewer/Reader Feedback: "This book deals with irrational thinking and unconscious motivation at the office--"because people at work aren't always the rational creatures that other management books talk about." The authors cover basic personnel management theory and argue that people's irrational and emotional acts are based on primitive fight, flight, and fright responses--all part of the "dinosaur brain." They identify situations when such behavior is taking place and offer suggestions for what to do when coworkers behave in this manner. Although the basic information may be available in other sources, it is presented clearly and with the right amount of humor in this book."
Toxic Coworkers: How to Deal with Dysfunctional People on the Job 
Reviewer/Reader Feedback: "This book examines personality disorders in the context of the workplace. It explains why that jerk in accounting is a jerk. It also tells you what to do when confronting these type of people. It's a interesting, well written book, for anyone with problems with people at work or anyone interested in personality disorders."
The Art of Speed Reading People: How to Size People Up and Speak Their Language 
Reviewer/Reader Feedback: "This book ably explains the Myers-Briggs Type Indicator. With a little practice, you can quickly identify your own personality type and that of anyone you meet. If you are already familiar with the Myers-Briggs model, much of this book will be old news. If you aren't familiar with it, and if you want to learn how to "SpeedRead" people according to this theory, this book will benefit you. The authors go into great detail about the four temperaments and the sixteen personality types within them. We from getAbstract recommend this as a book for purposeful study. However, even if you only read it once, you will learn something about yourself or the people around you.
Work It Out: Clues for Solving People Problems at Work 
Reviwer/Reader Feedback: "we are working our way through the book chapter-by-chapter; one chapter each week. 30 to 45 minutes of each Monday morning Staff meeting are devoted to discussion of the issues in the "current" chapter; what each person's "type" value is, and how those values contribute and frustrate the values of others. We are six weeks into this project. Conflicts issues between staff that used to cause friction and frustration are simply melting away as the chapters drop away. Staff openly discuss disagreements as conflicts in Type; and allow each other to have different views."
Thank You for Being Such a Pain: Spiritual Guidance for Dealing With Difficult People 
Reviwer/Reader Feedback: "In a clear, conversational tone, Rosen covers seemingly every possible reason, response, interpretation and lesson that can be attached to unpleasant relationships. They can serve as mirrors, wake-up calls or chances to stand up for ourselves or to become more forgiving. They can help us develop 'latent qualities,' rectify the past or prepare for the future. With quotes, summaries and exercises throughout this thoughtful book, Rosen thoroughly explores new ways to view personal conflicts and to use them for healing."
The Mafia Manager : A Guide to the Corporate Machiavelli 
Reviewer/Reader Feedback: "If you're looking for some basic guidelines on how to behave at work to move ahead, or if you believe your coworkers are actually your "friends" then get this book right away. The strength of this book is how it describes in lay man terms what you need to do to survive and thrive, and despite the mention of the word mafia in the title I didn't find the tactics in this book evil.
How to Defend Yourself from an Abusive Boss: The Formal Complaint Process 
Reviewer/ReaderFeedback: "Is your boss abusive or just a jerk? Grievance specialist Healey explains how "abused" employees can end mistreatment in the workplace."
Reviewer/Reader Feedback: "a guide to dealing with bullies, backstabbers, incompetents, harassers, and other office offenders. Every office has one...and sometimes, more than one. They can make you dread getting up in the morning even if you like your job-and they can interfere with everyone's efficiency and productivity. Dr. Leonard Felder explains how to deal with them, get the respect you deserve, manage relationships, and keep the workday running smoothly."
Neanderthals at Work: How People and Politics Can Drive You Crazy...and What You Can Do About Them 
Reviewer/Reader Feedback: "I bought my first copy thinking that all those people causing me stress at work were "Neanderthals" As I read, I learned that all work centers have- and need each of three basic types, and to the other types in the office, I am their "Neanderthal" Very empowering, give a copy to you you boss, and to your favorite and least favorite co-worker. I'm replacing my own copy, as it never gets returned when borrowed, only passed off to others. Good Reading, fast, to the point
Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict 
Reviewer/Reader Feedback: "The title is pretty self-explanatory, and the book is a marvelous description of an emerging phenomenon that results from complex and challenging work environments. The notion of toxic organizations isn't new, everyone has a story about one. What is new is the way leaders and managers are trying to deal with toxicity in organizations. As more and more managers develop their authenticity at work, they become more and more open to the swirling currents of emotion that surround them. Mangers who help to manage these currents in organizations become "toxin handlers" and require a whole set of strategies aimed at preserving their health and the health and compassion of the organization."
Reviewer/Reader: "She discusses various types of behavior: hostile-aggressive, procrastinating, negative-complaining, and arrogant. An "Action Outline" is provided to solve problems effectively, and a separate chapter treats communication differences between men and women employees. The approach used throughout is how to get along, not get even. Filled with examples of various types of personalities in numerous situations, this book proves valuable to both the employee and the manager."
Reviewer/Reader Feedback: "In a market flooded with advice on interpersonal relationships and the conflicts inherent in relationships, Crowe's book is refreshing in its common-sense approach...In a market flooded with advice on interpersonal relationships and the conflicts inherent in relationships, Crowe's book is refreshing in its common-sense approach."
Reviewer/Reader Feedback: "I've had to deal with several jerks, overbearing bosses, narcissistic-types, etc. in the past 20 years or so, and I have to say I wish I had this book before I met these creeps. I still have to deal with some ..., but they aren't much trouble any more. Jay gives CLEAR instructions on how to deal with these kinds of people, written in easy-to-understand language."
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